Smarter Sourcing
Stronger Supply
We connect you with trusted manufacturers in China — ensuring quality, cost efficiency, and reliable delivery.
VIACO Sourcing — Frequently Asked Questions
Have questions about working with us? We've answered the most common ones below. If you don't see what you're looking for, feel free to reach out — we're happy to help.
1. What does VIACO Sourcing do?
We help businesses find and work with reliable overseas manufacturers. Whether you need a product made from scratch or want to improve your current supply chain, we handle the sourcing, communication, quality checks, and shipping on your behalf — so you can focus on growing your business.
2. Who do you work with?
We work with small business owners, startups, e-commerce sellers, and established brands who want to source products overseas without the hassle of doing it alone. No matter the size of your business, we are here to help.
3. What kinds of products can you source?
We source a wide range of products, including home goods, electronics accessories, bags, toys, pet supplies, packaging, promotional items, and much more. If you have a product in mind, just ask — chances are we can help.
4. How do I get started?
Simply reach out to us with your product idea or requirements. We will review your needs, suggest the best approach, and walk you through the next steps. There is no obligation to commit until you are comfortable moving forward.
5. Can I see a sample before placing a full order?
Yes, and we strongly recommend it. We always arrange a sample for your approval before any mass production begins. This ensures the product meets your expectations in terms of quality, design, and specifications.
6. How do you make sure the products are good quality?
We inspect products at key stages of production and before shipment. If we find any issues, we work with the factory to fix them before your goods are shipped. You will receive photos and updates throughout the process.
7. How long does it take to receive my order?
Timelines vary depending on the product and shipping method. As a general guide:
Production Stage | Estimate Time |
|---|---|
Supplier sourcing & quoting
| 1 – 2 weeks |
Sample development
| 2 – 4 weeks
|
Mass production
| 3 – 6 weeks |
Sea freight (to most destinations)
| 4 – 6 weeks |
Air freight (to most destinations)
| 1 – 2 weeks |
We will give you a clear timeline estimate once we understand your specific requirements.
8. Do you handle shipping and customs?
Yes. We can manage the full shipping process from the factory to your door, including export documentation, freight booking, and import customs clearance. We work with trusted freight partners to get you competitive rates.
9. How much does it cost to use your services?
Our fees depend on the scope of your project. We are transparent about all costs upfront — there are no hidden charges. Contact us for a free consultation and we will provide a clear breakdown based on your needs.
10. Is my product idea kept confidential?
Absolutely. We treat all client information with strict confidentiality. Before sharing any details with manufacturers, we put the necessary agreements in place to protect your designs and business information.
11. Still have questions?
We would love to hear from you. Contact us at lindsay@viacosource.com or fill out our enquiry form and a member of our team will get back to you shortly.